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Return and Refund Policy for SUI GENERIS
1. Returns
We at SUI GENERIS are committed to providing you with high-quality, eco-friendly products. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy, with exceptions and few general conditions. Please read the following guidelines carefully:
1.1 Damaged Products:
In the rare event that your product arrives damaged, please contact our customer service team at our email given below as well as do not forget to contact us on whatsapp at number given below, within 7 days of receiving the product.
Provide detailed information about the damage along with supporting images or videos to expedite the process.
1.2 Non-Damaged Products:
We do not accept returns for non-damaged products due to the nature of our business, focusing on sustainability and minimizing environmental impact.
2. Refunds
2.1 Damaged Products:
Upon verification of the damage, we will process a full refund or send a replacement product at no additional cost, based on your preference.
2.2 Non-Damaged Products:
As we do not accept returns for non-damaged products, refunds will only be issued in cases where the product is proven to be defective or does not meet our quality standards.
3. Insurance Coverage
To protect your interests and ensure a secure shipping process, we recommend considering insurance coverage for your shipments. In case of damage during transit by the courier company, this coverage can help you recover the value of the damaged products. We recommend exploring insurance options provided by reputable courier services in India. Please contact your chosen courier company to inquire about insurance coverage for your shipments.
4. Videographed Packing Process
To provide transparency and ensure the quality of our packing process, we videograph the entire packing procedure. We will send you a link to the video along with your order confirmation. This serves as a record of the condition of the product before shipping and helps in case any issues arise during transit.
5. Customer Responsibilities
Customers are responsible for providing accurate shipping information to ensure successful delivery.
Please inspect the package upon receipt and report any damages to our customer service team promptly.